At Bookero, we understand that the anticipation of receiving a new book is almost as thrilling as the story itself. Our shipping process is designed to ensure your literary treasures reach you quickly and safely, so you can dive into your next adventure without delay.
Key Information:
- Order cut off time: 5 p.m. EST
- Order handling time: 1-2 business days (Monday to Friday)
- Order transit time: 3-6 business days (Monday to Friday)
- Free shipping on all orders
Order Cutoff Time
If you place your order by 5 p.m. EST, we’ll start the process that same day, so your next read is that much closer to arriving!
Processing Time
All orders are lovingly prepared in 1-2 business days (Monday to Friday). We take great care to ensure each book is handled with the respect it deserves.
Delivery Time
Once shipped, your books should reach you within 3-6 business days (Monday to Friday). Whether you’re curling up with a classic or diving into the latest bestseller, we aim to get it into your hands as quickly as possible.
Shipping Costs
Enjoy free shipping on all orders—because we believe there should be no barriers between you and your next great read.
Where Do We Ship?
At this time, we only ship within Canada. Whether you’re in a bustling city or nestled in a quiet corner of the countryside, we’ll get your books to you.
Order Delays
On rare occasions, unexpected delays might occur. Whether it’s a hiccup in transit or an exceptionally busy time, we’ll always keep you updated with any changes. If your order takes longer than expected, don’t hesitate to reach out to us at [email protected], and we’ll happily check in on your order’s status.
Damaged Orders
Books are meant to be treasured, and we ensure they’re packaged with care. However, if your order arrives damaged, please contact us at [email protected] with photos and details, and we’ll arrange a replacement or refund to make it right.
Order Cancellations
We understand that sometimes life changes quickly, just like plot twists! You can cancel your order before it ships by reaching out to us at [email protected]. Once it’s shipped, cancellations are no longer possible, but we’ll assist with returns if needed.
Non-Returnable Items
Certain items are non-returnable, including products that show signs of wear, damage, or alteration.
Exchanges
If you wish to exchange an item, please contact our customer service and we’ll arrange an exchange for you.
Do you need help? Feel free to contact us!