At Bookero, we know that sometimes, even the most well-loved book needs to find a new home. Whether it’s a gift that missed the mark or a change of heart, we’ve got you covered with a simple and straightforward returns process for our fellow bookworms.
Key Return Details:
- Return Window: 30 days from delivery
- Refund Processing Time: Up to 10 days after receiving your return
- Return Shipping Costs: Customer is responsible for return shipping costs
- No Restocking Fees
- We accept exchanges
Return Eligibility
You have 30 days from the delivery date to initiate a return. Items must be in their original, unused condition with all tags attached to be eligible. Please note that we will not be able to accept any returns after the 30 day return period. Returns are subject to our Terms of Service.
How to Return Your Book:
Send us an email at [email protected] to request a return form. We’ll be quick to respond!
Once you have the form, fill it out with the details of your return, and pop it into the package with your book.
Pack your book securely, ensuring it’s as snug as it was when it first arrived. We recommend reusing the original packaging if possible.
Ship your book back to us! The return shipping cost will be on you, and we’ll guide you on the best way to send it.
Rest assured: we don’t charge any sneaky restocking fees!
Refund Processing:
Once we’ve received your return, please allow up to 10 business days for us to process your refund. You’ll see the funds back in your account in no time. We’ll notify you as soon as your refund is on its way.
Exchanges:
Need a different title instead? No problem! Email us at [email protected], and we’ll arrange an exchange for you. The process is similar to returns, with you covering the shipping costs to send the original item back.
Damaged or Incorrect Orders:
If you received a damaged or incorrect book, don’t fret! Email us at [email protected] and we’ll sort it out.
Order Cancellations:
Had second thoughts before your book ships? Just drop us a line at [email protected] to cancel your order. As long as it hasn’t been dispatched, we’ll handle the cancellation and issue a full refund.
Happy reading, and thanks for shopping with us at Bookero! We’re always here to help you find the perfect book, whether it’s your first or your hundredth.
Do you need help? Feel free to contact us!
Contact information
Email: [email protected]
Phone: +19175636537
Business hours: Mon to Fri 8am – 5pm EST
Company information
Bookero is operated by ECOM CMPY LLC, a business registered in the United States.
Company number: 2024-001503166
D-U-N-S number: 133633009
Company address:
32 N Gould St
Sheridan WY 82801